Our email response time for new tickets is 4 business hours.
If you experience an outage or other emergency at any time please call the Service Desk in addition to filing a ticket.
The Service Desk can be reached at (510) 664-9000 option 1, 1, 1
For support on existing systems please open a ticket:
Backup Managed Systems: firstname.lastname@example.org
Storage Managed Systems: email@example.com
UNIX Managed Systems: firstname.lastname@example.org
Windows Managed Systems: email@example.com
CalShare Services: firstname.lastname@example.org
Cloud Services: email@example.com
Support tickets can also be opened via a web form
To help expedite the routing of your ticket to us please use one of the options listed below in the "Affected Service" field:
Backup Managed Systems: PI-IST UCBackup
Storage Managed Systems: PI-IST Storage
UNIX Managed Systems: Linux Server (IST Managed), CalWeb (Web Hosting)
Windows Managed Systems: Active Directory, Windows Server (IST Managed), Windows Web Hosting (IST Managed)
CalShare Services: CalShare (SharePoint)
Cloud Services: Cloud Services (Dedicated Compute), Cloud Services (VPS/VM)
New Customer Inquries
Unsure that our services address your needs, or to find out how to coordinate multiple services?
Please contact firstname.lastname@example.org