Linux Systems Administration

The IST UNIX Team offers administration options for IST hosted Linux servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.

Comparison of Features for each Support Level

Features Standard Extended
Cost (monthly) $111.00 $337.00
OS Level Monitoring Included Included
Custom Application Level Monitoring Available Available
Automated OS Level Patching Included Included
Custom OS Patching Schedule N/A Available
Security Management & Initial Firewall Configuration Included Included
Custom Firewall Configuration Included Included

Service Request Support Hours

M-F, 8-5 M-F, 8-5

Scheduled Off-Hours Service Request Work

(Available with 2 business days lead time. Subject to SA availability and T&M charges.)

N/A Available
Incident Support Hours M-F, 8-5 24x7
SA Consultation on Recharge Basis $115.00/hour $115.00/hour

Included = Included as part of SA package

Available = Subject to SA availability and T&M charges

N/A = Not an option in SA package

OS Patching

Patching on Linux servers is done automatically on a weekly basis as patches are released.

The schedule for patching is as follows:

  • Dev: Tuesdays from 7-9am
  • QA: Wednesdays from 7-9am
  • Prod: Thursdays from 7-9am
  • All Others: Thursdays from 7-9am

Customers with extended support may request to disable automatic patching in favor of custom patching. Custom patching is done on a T&M basis.

Critical security patches may be applied outside of the normal patching schedule. A CMR will be filed for all out-of-cycle security patching and a notification will be sent to

Security & Monitoring

Physical hosts are secured in the Data Center in locked cabinets. Virtual Machine (VM) access is restricted to authorized users on a per-machine basis.  Both support levels include management of the hardware and software firewalls. All servers are monitored according to the Service Level Agreement for the corresponding support level.

SA Consultation

SA consultation is available on an hourly basis. 

Rate Comparison

Here is a comparison of UC Berkeley rates with selected peer institutions and outside vendors.

Who can use it?

For faculty, staff, and departments from any University of California campus.

How much does it cost?

Standard Systems Administration Support is $111.00/month.

Extended Systems Administration Support is $337.00/month.

Existing VMs with Standard support may be upgraded to Extended support.

How do I get it?

Submit a request by e-mailing

Where can I get a help?

Send a request to  

To report an outage call (510) 664-9000 option 1, 1, 1

What are the SLA?

This is the Systems Administration SLA.

Service category