The IST UNIX Team offers administration options for IST hosted Linux servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.
Comparison of Features for each Support Level
|OS Level Monitoring||Included||Included|
|Custom Application Level Monitoring||Available||Available|
|Automated OS Level Patching||Included||Included|
|Custom OS Patching Schedule||N/A||Available|
|Security Management & Initial Firewall Configuration||Included||Included|
|Custom Firewall Configuration||Included||Included|
Service Request Support Hours
|M-F, 8-5||M-F, 8-5|
Scheduled Off-Hours Service Request Work
(Available with 2 business days lead time. Subject to SA availability and T&M charges.)
|Incident Support Hours||M-F, 8-5||24x7|
|SA Consultation on Recharge Basis||$115.00/hour||$115.00/hour|
Included = Included as part of SA package
Available = Subject to SA availability and T&M charges
N/A = Not an option in SA package
Patching on Linux servers is done automatically on a weekly basis as patches are released.
The schedule for patching is as follows:
- Dev: Tuesdays from 7-9am
- QA: Wednesdays from 7-9am
- Prod: Thursdays from 7-9am
- All Others: Thursdays from 7-9am
Customers with extended support may request to disable automatic patching in favor of custom patching. Custom patching is done on a T&M basis.
Critical security patches may be applied outside of the normal patching schedule. A CMR will be filed for all out-of-cycle security patching and a notification will be sent to email@example.com.
Security & Monitoring
Physical hosts are secured in the Data Center in locked cabinets. Virtual Machine (VM) access is restricted to authorized users on a per-machine basis. Both support levels include management of the hardware and software firewalls. All servers are monitored according to the Service Level Agreement for the corresponding support level.
SA consultation is available on an hourly basis.
Here is a comparison of UC Berkeley rates with selected peer institutions and outside vendors.
Who can use it?
For faculty, staff, and departments from any University of California campus.
How much does it cost?
Standard Systems Administration Support is $111.00/month.
Extended Systems Administration Support is $337.00/month.
Existing VMs with Standard support may be upgraded to Extended support.
How do I get it?
Submit a request by e-mailing firstname.lastname@example.org.
Where can I get a help?
Send a request to email@example.com
To report an outage call (510) 664-9000 option 1, 1, 1
What are the SLA?
This is the Systems Administration SLA.